MPS VIRTUAL SERVICE AGREEMENT – VA – Virtual Assistant Package

The Client:         Your Last Name, First Name (Company Name)

The Company:   MPS Executive Suites (A Division of Davenport Management Ltd.)

The Fine Print: 

The Client agrees to pay for services by the Company’s rate schedule. All charges for service and supplies provided are due and payable upon receipt of billing. A late charge of $10.00 or 5% per month (whichever is the greater) will be applied on any amounts outstanding beyond ten (10) days. The Company may suspend service at any time if the Client’s account remains outstanding beyond thirty (30) days.

The parties agree to provide each other with one clear calendar month of notice if they wish to cancel.  A security deposit equivalent to the Client’s monthly package rate will be held on account and refunded within thirty (30) days of the account closing.

The Client acknowledges that final proofreading is the Client’s responsibility.

The Client acknowledges the Company’s business hours of 8:30 am to 5:00 pm, Pacific time, Monday to Friday except for statutory holidays. Any work requested outside of business hours or offsite from either the Company’s physical office or the Assistant’s remote place of work will require pre-approval from the Community Manager and may be subject to additional overtime or offsite rates, to be agreed upon in advance of the work by all parties.

The Client acknowledges that there is only one (1) user per package (except for the 40-hour package where two (2) users are permitted).

The Client acknowledges that any communication, correspondence, and revisions that occurred during the execution of work beyond the initial discovery and onboarding process will be counted towards the Client’s monthly package allotment. If all hours are used before the end of the month but the Client wishes the project to continue, the additional time will be charged at the standard hourly rate. The Company aims to acknowledge correspondence and instructions within one (1) business day after receipt.  Based on the task and deadline requested, if work is deemed to be at a rush or express service level, the Company will advise the Client for pre-approval at the appropriate billing level.

The Client acknowledges that unused package hours per month are non-refundable, non-transferable, and non-cumulative.

The Client or any of its employees or affiliates agrees not to privately hire the services of any of the Company’s full-time, part-time or contract employees without the Company’s prior written consent. Should the Client or any of its employees or affiliates hire away any of the Company’s employees, the Client will be charged an agency and retraining fee of $30,000.00 per employee. This fee will be in effect during the contract and service period, as well as up to two years after the Client has left the service of the Company, and for up to two years after the employee has left the employ of the Company.

The Company accepts no liability for equipment failure, staff errors or omissions, or interruption of services due to areas beyond the Company’s control. In no event shall the Company’s aggregate liability arising out of or related to this Agreement, whether arising out of or related to breach of contract, tort (including negligence) or otherwise, exceed the total amount paid (or payable) to the Company pursuant to this Agreement in the preceding two months prior to the date on which the liability claimed by the Client is alleged to have arisen. The foregoing limitation shall apply even if the Client’s remedies under this Agreement fail in their essential purpose.

The Company reserves the right to refuse services should it be discovered that the request(s) is unlawful, unethical, unsafe, or deemed unattainable.

The Company will provide sixty (60) days’ notice for any rate increases.

The Company hereby acknowledges and agrees that the Company may receive confidential information (“Confidential Information”) relating to the Client’s business. Such Confidential Information may include, but will not be limited to, client lists, client notes, specifications, project information, plans, and/or technological resources. The Company understands and agrees that any unintended disclosure of any of the Confidential Information could cause irreparable harm to the Client. As such, the Company agrees that it shall not disclose the Confidential Information by any means not authorized by the Client to any third parties.

In order for any information to be designated as “Confidential Information” under this Agreement, the Client must: notify the Company that the information is designated as “Confidential Information”; clearly mark the information with the words “Confidential Information”; and password protect the information where it is delivered electronically.

Confidential Information does not include information which: is rightfully received from another without obligation of confidentiality; is or becomes publicly available without breach of this Agreement; is disclosed by the Client to another without obligation of confidentiality; or is required of the Company to be disclosed by operation of law, provided the Company gives the Client prompt notice to allow the Client a reasonable opportunity to obtain a protective order against such disclosure.

The Company agrees that all inventions, trade secrets, confidential and/or proprietary information and work-product conceived, created or developed by the Company which are directly related to the Client’s business or research and development and are developed by the Company during the performance of the Company’s duties for the Client, belongs to the Client. The Company hereby assigns to the Client the entire right, title, and interest in and to any works created under this Agreement and in and to all proprietary rights therein or based thereon without limitation to copyrights, patents, trademarks, or other intellectual property rights relating to work created solely for the Client.

The Package:     As selected on checkout.

Full scale office and administrative services without sacrificing the freedom or flexibility to work where and how you want!

You don’t need an office or a desk to have a professional business presence. You can get all the perks and assistance your business needs without leaving your home with our Virtual Office and Virtual Assistant packages. Wherever you are, we are too!

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Never miss a call or delivery again!

Our virtual office packages give you the ability to use our address as your own, which is perfect for anyone who wants to keep their personal address private. You can also use our address for your business cards, Google My Business listings, and legal paperwork. With a dedicated telephone line and a receptionist who is trained to know your business, you can be confident your business calls will be answered professionally and efficiently.

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Work ON your business, not IN your business, and leave the tedious administration to us.

If you’re looking for a reliable, trustworthy, and efficient team of virtual assistants, look no further than us. We have a wealth of experience in providing high-quality support to businesses of all sizes, and we’re confident that we can help you achieve your goals too. Our team is made up of highly skilled and experienced professionals, who are all experts in their field, and willing to go the extra mile for you. 


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Turnkey solutions with full amenities to fit your private office needs.

For affordable, available office space in Vancouver, trust MPS Executive Suites. We’ve been helping small businesses, start-ups, and professional organizations find the perfect office space since 1981. Our tenants enjoy a range of all-inclusive services to help them work more efficiently -without having to hire their own staff or buy their own equipment.

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A full range of services to support your association, members, and events.

There are many moving pieces to keep your association running smoothly every day. If you add any special events or galas to the mix, your work is compounded. We are one of the few Vancouver business centres that offer full-service association management to help you streamline your operations to run smoothly day after day, year after year.

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