MPS Blog

As we prepare to welcome the holiday season and a new year, business owners have an excellent opportunity to set resolutions for their companies. Taking some time out to do a thorough evaluation is key to identifying which goals will help drive success, growth, and prosperity in 2023. By setting achievable objectives and working hard towards them, business owners can ensure their businesses will have a prosperous year. Success is within reach with the right plan of action in place! Developing...

Working….the average Canadian does it full time. Between preparing for, commuting to, and being at our jobs, we spend 42% of our waking hours working on….work!  The rewards of being employed are fairly obvious and, for most, necessary to live. We wouldn’t get far without our wages and benefits but we also enjoy and gain from the social aspect and feelings of accomplishment and pride that come with a job well done and goals achieved.  The stresses are also evident. Commuting alone is a...

It’s no secret that offering great customer service is essential to the success of any business. Whether you own a small mom-and-pop shop or a major corporation, if you don’t take care of your customers, someone else will. Customer service is defined as the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". According to Google, 72% of people...

The last two-plus years have seen undeniable changes in the way we all do business. Things that were once considered impossible, impractical or even frowned upon are now becoming standard, expected, and non-negotiable. Our world was turned upside down and we endured difficult times but there have been some notable transformations which have helped ease the burdens of working and doing business during the pandemic and beyond. A critical shift in power from employers to employees The Covid...

Whether you're looking to better understand yourself or others, employee personality typing can give you some insight into how people tend to think, behave, and react. And, when it comes to business growth and communication, this knowledge can be invaluable and go a long way to building a strong and healthy company culture. By learning the personality types of your employees, you can recognize how to best motivate and inspire them. What works for one person might not work for another, so it's...

Today’s business owner frequently has many more demands than just working on their company and often needs a clear strategy and plenty of support to avoid working too much in their company.  They need to have trusted resources to who they can go when they are being pulled in directions that distract them from focusing on growth and efficient operations. When looking for support with day-to-day tasks, scheduling, and overall organization, there are several options but assistance comes in...

When developing or maintaining a sales strategy, the importance of current customer retention is often overlooked. New business should always be a goal, but investing time and resources in keeping your clients on board actually costs less; as much as 5 to 25 times less, which results in a much greater ROI in the long run. Taking the time to save your customers before they leave should be a top sales strategy as it is far easier done than winning them back once they’ve gone. So how do you keep...