VIRTUAL ASSISTANT
BASIC
VIRTUAL ASSISTANT
ADVANCED

BASIC ADMINISTRATION
- Typing, compiling, and formatting reports, presentations, and correspondence
- Accurate data entry
- Organization and filing of documents and files
- File conversion
- Proofreading for accuracy
- Establishment of basic administrative systems
- Creation of office memos and forms
- Creation and management of spreadsheet databases
- Creation of surveys and gathering of responses
- Creation of meeting minutes

OFFICE MANAGEMENT SUPPORT
- Arrange pick-ups and deliveries
- Restock and inventory management
- Call in orders
- Research, hire, and oversee/manage vendors

PHONE SUPPORT
- Personalized answering
- Take and direct inquiries
- Provide basic information for client inquiries
- Transcribe voicemails

EMAIL MANAGEMENT
- Oversee email list management, including filtering, sorting, filing, and forwarding
- Coordinate e-blasts
- Respond to support tickets
- Manage out-of-office alerts
- Send invitations and e-greetings

SCHEDULING &
CALENDAR MANAGEMENT
- Coordinate, schedule, manage, and organize meetings, calls, and appointments
- Research and book travel arrangements, transportation, and accommodations
- Send reminders for appointments, deadlines, and important tasks
- Suspend mail and/or subscriptions

PERSONAL SUPPORT (VIRTUALLY)
- Research and send gifts
- Make purchases
- Make reservations
- Manage personal calendar and/or appointments
- Arrange and pay personal bills
ALL SERVICES
UNDER “BASIC”
PLUS:

ADVANCED ADMINISTRATION
- Contract research and preparation
- Complex database management
- Proposal creation

SOCIAL MEDIA MANAGEMENT
- Generate social media content
- Create newsletters
- Schedule social media calendars
- Conduct market research
- Engage with the audience
- Respond to customer queries and comments
- Share business updates and news

HR SUPPORT
- Post job postings
- Manage incoming resumes
- Conduct preliminary candidate selections
- Schedule candidate interview
- Generate candidate reports

SELF-PUBLISH SUPPORT
- Kindle Direct Publishing process
- Guide self-published authors with initial setup
- Liaise with editors, graphic designers, marketers, sales, and printers to fit KDP requirements

FINANCE & CASH SUPPORT
- Generate, send, and track invoices and receipts
- Payment processing and billing
- Process and track expenses
- Bank deposits
- Handle refunds
- Record keeping
- Settle accounts payable (A/P)
- Follow up on accounts receivable (A/R)
- Conduct credit checks

SALES SUPPORT
- Lead calls
- Lead follow-ups
- Answer sales inquiries
- Client intake & onboarding
- Maintain CRM

WEBSITE MANAGEMENT
- Update blogs, pages, articles
- Manage plugins and website updates
- Export website analytics
- Perform basic website element updates (such as links, minor design details, etc)

GRAPHIC DESIGN
- Design business cards
- Create brochures, flyers, booklets, and reports
- Craft social media posts and stories
- Design websites
- Create swag items
- Design newsletters
- And many more…















