CANCELLATION AND REFUND POLICY
Last updated June 15, 2022
At MPS, we strive to help the business community by providing both business services and a space where everyone can save time and money. We offer fair and flexible booking terms for different service packages. The following are the cancellation and refund policies as outlined:
FOR SMALL MEETING ROOM & BOARDROOM BOOKINGS
Our meeting room bookings are billed upon reservation and will be refunded if:
A client cancels a booking
- Full refund if a client cancels 24 hours prior to the booking time (Note: For cancellations on a Monday booking, notice must be received by the Friday before)
- No refund if a client cancels within 24 hours of the booking time
We cancel a booking
- 100% refund to the client
If a client wishes to reschedule a booking for the same space, we allow rescheduling 24 hours prior to the original booking. If a client wishes to reschedule within 24 hours of the booking time, please call our team at 604-732-3877 to determine availability, otherwise, a cancellation with no refund may still apply.
How to cancel or reschedule a booking?
To cancel or reschedule a booking, please click on “Reschedule / Cancel Booking” on your email confirmation. If you are unable to locate the email, please contact our team at 604-732-3877.
FOR VIRTUAL OFFICE, VIRTUAL ASSISTANT & BOOKKEEPING PACKAGES
Our Virtual Office, Virtual Assistant, and Bookkeeping Packages are billed on a month-to-month basis. We require one clear calendar month cancellation notice in writing by email to offices@OfficeSpaceVancouver.com. For instance, if you would like your package to end effective July 31, a written notice must be received by us prior to June 30. Security deposits will be refunded within 30 days after the last day of service. If there is an outstanding balance due on the account, we reserve the right to deduct the outstanding balance from the deposit.
FOR OFFICE SPACE RENTAL
All Office Space Lease Agreements require two, three or four clear calendar months cancellation notice, prior to the end of the term indicated on the signed Lease Agreement. The required number of notice months will also be indicated on the signed Lease Agreement or Contract Letter. The notice must be submitted in writing by email to offices@OfficeSpaceVancouver.com. For instance, if your Lease Agreement is effective from June 1 to May 31 with a two-month cancellation notice period, a written notice must be received by us prior to March 31. Security deposits will be refunded within 30 days after the last day of contract tenancy, unless there are damages to the office or building upon move out or a breach of contract or non-compliance to MPS’ rules and regulations. If there is an outstanding balance due on the account, we reserve the right to deduct the outstanding balance from the deposit.
FOR ASSOCIATION MANAGEMENT
Association Management contracts require either two or three clear calendar months cancellation notice, prior to the end of the term indicated on the Association Management Agreement. The required number of notice months will also be indicated on the signed Association Management Agreement. The notice must be submitted in writing by email to offices@OfficeSpaceVancouver.com. For instance, if your Agreement is effective from January 1 to December 31 with a three-month cancellation notice period, a written notice must be received by us prior to September 30. Security deposits will be refunded within 30 days after the last day of service. If there is an outstanding balance due on the account, we reserve the right to deduct the outstanding balance from the deposit.
